Customer Reviews for Caddie & her team

Comments to Caddie Lu and her team services

Guest satisfaction is our first priority. Caddie Lu & her team has worked on https://www.sunnyhainan.com since Dec.2004 as a career. It is not only business for her and the team. Caddie Lu and her family moved from a cold place of China and love Sanya very much. She and her staff are trying their best to help all visitors for a great Sunny Sanya Holiday.

Sanya Hainan China Travel Guide, Talk to a real local travel planner based on Hainan Island China. We offer tailor-made travel packages with personal reviews! Best prices & local support guaranteed!

The following are the recent memories and travel reviews from clients sent to us about their trips to Hainan Island. We would love to add your memories to these pages, please post a review here

Great Trip, We will return

★★★★★
5 5 1
Hi Caddie Hope you are well. Your driver was there when we arrived at Haikou & was great. We are enjoying our stay at Haikou Marriott. A fantastic hotel. We have felt very welcome and We will come back to this hotel. If you get the chance please compliment them. I will give them a very positive Tripadvisor review. We really like Hainan/ Haikou. It is proper China not a tourist trap. It is busy but not too bad. We have been to Beijing, Shanghai, Suzhou, Guilin and Hong Kong in the past but this is our favourite place now - we have even enjoyed the thunderstorms. Few people speak English - but we like that. We will return.

Perfectly organized

★★★★★
5 5 1
Dear Ms. Lu You and your colleague have advised me very well and everything was perfectly organized. Thank you for that. If I come to Hainan again I will be happy to contact you. Unfortunately, I do not have many opportunities to recommend you, but if I ever meet someone who wants to travel to Hainan, I will gladly do it. You told me that you want to come to Germany again. If you have any questions I would be happy to answer them. Just write me an E-Mail if you want to know something. Best wishes also to Ms. Chen, who took good care of me. With best regards

October 2019 Hainan Trip

★★★★★
5 5 1
My husband and I spent one week in October 2019. We obtained visa waiver through the help of Sunny Hainan. Sunny Hainan organised nearly all our hotel bookings, train bookings and pick ups from hotels and train stations. Everything was well taken care of. We had absolutely nothing to worry about. We thorough enjoyed our holiday and would not rule out a return to Hainan Island in the near future. Thank you Caddie and Mila for all your help.

Reliable and enjoyable

★★★★★
5 5 1
A very pleasant experience. Sunny Hainan made it very easy and smooth for my trip, arranging everything necessary. Would definitely recommend this service to anyone visiting Hainan and wanting an efficient way to explore.

Best support

★★★★★
5 5 1
I had a perfect support and help from early to late of the day . Kind help and so good organized. Thanks for all !

Efficient and Adaptable

★★★★★
5 5 1
My wife and I visited Sanya for the first time (and our first time in the People's Republic) in September 2019 and we were delighted with the service we received from Caddie's company. Everything happened as planned and the company was able to make alterations even during the tour if we requested them. Our guide was extremely helpful and spoke excellent English and the content of the tour was fascinating. Our airport transfers were without fault and we are pleased to recommend the services of Hainan Joy Tours. We found Sanya to be a most interesting and hospitable place.

Cultural Tour

★★★★★
5 5 1
We had a very enjoyable day with Eva seeing the fishing village. She speaks fluent English and was able to answer all our questions. We learned a lot about the way of life on Hainan Island and at the fishing village and market. I would totally recommend booking a tour with Hainan Joy Tours.

Great Service, Great English

★★★★★
5 5 1
Dear Caddie, your English is amazing i would recommend all foreigners come and find you when looking to go to Sanya! Thank you so much for your time, I really appreciate your personal assistance, i will definitely recommend people to you as well as arrange future visits..you are great. Definitely use your company again next time we go Sanya

AUSTRALIAN FAM

★★★★★
5 5 1
Mila provided great communication and service. No issues at all.

Great Holiday, Great Service

★★★★★
5 5 1
Dear Caddie, thank you so much for all your assistance. We have a great time here in Sanya, happy with the weather, the hotel and the whole trip. Truly relaxing and great fun. We will come back!! Gabi Ben and Milo

Mr.

★★★★★
5 5 1
Your service is excellent, so that we can enjoy our holiday in Hainan Island. We would likely to recommend your tour services to our friends and colleges in our country for their trip to China. Thank you very much...

Visa and Tranfer

★★★★★
5 5 1
Excelent service and support

Great Service

★★★★★
5 5 1
Used Sunny Hainan for airport transfers and two day trips while at a conference in the island. All pick ups were punctual and our two tour guides were both knowledgeable, thoughtful and patient and spoke good English. Drivers were careful and patient in the traffic. All email communication was promptly answered and I was very happy with all aspects of the service we received. Thank you.

Once in a lifetime & hopefully more

★★★★★
5 5 1
I really enjoyed my first trip to Sanya, Hainan with many experiences of a lifetime, and hope to be back. I loved my first hotel's open air balcony tub, the Monkey Island and a full body immersion fish spa! Hainan's "visa free travel" can be confusing to setup because unlike in Shanghai it seems you must work with a local agency which is kinda lame. However, Sunny Hainan tours was helpful and provided me easy airport pickups and reliable transportation. Caddie is very knowledgeable and I totally recommend her agency. There is a lot to explore in the Hawaii of China and I hope to be back!

Family trip to Hainan

★★☆☆☆
2 5 1
Transport arrangment. Although 15 seaters bus is slightly small and caused some inconveniences for 11 of us. The overall travelling experiences was good. Tour Guide. The tour guide was total disapointment. He is not a local Hainanese and lack of local knowledges. Apart from some places of interests in Sanya, he has no real knowledges of Haikou, Wenchag, Boao and Wanning. There is totally no explainations on the places we visited as what a tour guide should be doing. Apart from the places we suggested, he cannot even recommend another other places of interests or night outing options. Worst of all, Some of the informations he provided are wrong.

Our stay in Hainan

★★★★★
5 5 1
Caddie from Sunny Sanya is the best tour operator, who helped us a lot in Hainan. She could provide you the best hotels, transfers and tours! Thank you Caddie

very proffesional

★★★★★
5 5 1
Thank you very much for all the help you gave me in arranging my visa booking my hotel also airport pick up,a special thanks to Caddie for all the professional help and prompt replies to my email I will recommend you to my fellow travellers thanks AMJackson

Great experience

★★★★★
5 5 1
I had a fantastic and largely seamless experience booking my trip through Sunny Hainan. Caddie and her team were extremely responsive and helpful, and provided the VISA waiver, accompanying documents, and detailed itinerary I needed to have a stress-free visit to Hainan. She also helped me customize my trip and offered great suggestions about where to spend my time on the island. Thanks again Caddie and team! Highly recommended.

Hainan free visa

★★★★★
5 5 1
Very good cooperation and suitable price for visa and pickup cars to the hotel. However, the pickup van was quite old and the air-conditioner was not working properly so it was uncomfortable while we transferred.

Sanya tour: Caddie made the difference

★★★★★
5 5 1
As part of a SEA-cruise we called on Sanya on 04 February 2019. Our tour guide Caddie was a real pleasure to have: pleasant, knowledgeable, going out of her way to show Sanya to her clients. It was shortly before the Chinese New Year holidays and we greatly enjoyed to be taken to the various markets (flowers, seafood, food) to see busy local life first hand. We can highly recommend her as a tour guide.

Highly recommend

★★★★★
5 5 1
I can highly recommend Caddie and the team at Hainan Joy Tours. Coming from Australia and Singapore, it was so helpful having communication in the English language that was responsive, efficient and clear. Caddie sent through all of our information through email including receipts and VISA waivers to present on arrival. I was also able to communicate with Caddie on WeChat to ensure our payment was successful. The website was very informative about the VISA waiver process as well as we found this quite confusing. Caddie also made the effort to stay overnight at the accommodation we booked to ensure it was of a good standard. Thank you Caddie and the team at Hainan Joy Tours once more for making our travel arrangements run so smoothly. Warm Regards, Tessa

Professional Organisation

★★★★★
5 5 1
Me and my family we would like to thank your professional organisation and except for the coming back problem (for this special greetings to Sophia and her patience), everything was ok.

Pickup and drop off great

★★★★☆
4 5 1
Pickup and drop off great. Hotel definitely swimming pools and environment great, but definitely not 5 star. Maybe 3 star. (particularly the rooms just ok)

Things were really good

★★★★★
5 5 1
I meant to write you. Things were really good and we were happy from your service. My answers to your questions: How did you find us? My friend found you How about your communication with us? Communication was excellent. How about our driver service? Was good. What information is missing on our website? I didn’t need to use the website What comments on your hotel?) hotel was good, very big we could hardly notice there were so many people there. Only breakfast was a bit crowded. The food options were limited if someone is not so fond of Chinese food and the dinners are very expensive. We walked across to the crown plaza and they had a very good buffet for 208rmb with lots of western dishes so you can recommend your clients. The only thing that was a problem was that we checked in for our flight they said that all seats are taken and they put each one of us separately. This was very strange since we were the first one at the check in counter. I guess that most people checked in on the internet which we don’t know or cannot do. If you could give the suggestion to the client how to reserve a seat before check in this would be excellent. We ended up having to ask 4 people to move their seat which was very unpleasant and delayed the flight. But we could not let 1 year and 3 years old and even the 6 years old to sit by themselves. Besides that all was good. Thank again

Great Time at Sanya

★★★★★
5 5 1
We had a great time at Sanya. I hope the following feedback helps: Website was easy to find and information was simple to follow. Communication was quick and very helpful at answering any queries. Contact was constant throughout booking and during the trip. Transfers to and from airport were punctual. Staff was polite and approachable. Huaya Resort was really great. Plenty of restaurants to choose from. Accommodation was clean and grounds nicely kept. Our local tour was enjoyable and well worth doing. (even though I struggled!)

Beautiful Island

★★★★★
5 5 1
In words I cannot explain how wonderful you were. We are still in Hong Kong and are flying back tomorrow night. We are missing our grandchildren very much. Your daughter is so beautiful. Please send me her name. I have got very pretty photos of you and will mail them when I get home. Our granddaughters name is Miane and grandson Dewald. Your agency was wonderful. You always answered my many questions promptly. When I saw your lovely smiling face at the station I felt at home. The transport system of the hotel also worked great. You were wonderful and the day we spent with you felt like you were family. The driver was also very friendly and always prompt. We are telling everybody about the Island and we loved the hotel. We have travelled all over the world but our hotel staff were some of the best. We will come back to your beautiful island. In general I will see you again one day. This time we will fly via Singapore a city which I also love and not Hong Kong. Greetings from Sunny Africa.

Excellent

★★★★★
5 5 1
We just arrived home after 3 week China vacation. The Pullman Spa Hotel was excellent place for this week. Nothing to complain. Perfect situation , good apartment, excellent service. Some problems with the language in hotel , but it understandable. One remark- hotel has only size M bathrobe – in Europe we have also L, XL, XXL. Communication with Your tour Office was good. Only complain about transportation , that we have to wait 5 min after departure in airport and the car wasn’t big enough for our group and all luggage. But it was solved quickly. We were very satisfied .

Great Service

★★★★★
5 5 1
I wanted to thank you for all you help in organizing this holiday I’d like to make special note of Eva, who was fantastic. She was extremely friendly and very informative about the City, it’s history and where we could find things etc. She made sure we were fully informed of times/transfers etc. and even followed up with us after we were picked up from the hotel to make sure we arrived on time. I will certainly recommend her in Hong Kong. There were a couple of things I will speak to the hotel directly about as I don’t feel this was your responsibility.

Hi Caddie

★★★★★
5 5 1
Sorry for late reply to your email. The Lanhai apartment was a lot better, thank you. Although a bit more out-of-the-way from things we found that to be more to our liking and found the building complex was very nice. There is a few restaurants and shops nearby so we had everything that we needed nearby. The swimming pool was very good although the security wouldn’t let you use the pool until 15:30 which was a shame. The apartment we had, had a very nice view over the ocean although the street noise did travel up so it could be quite noisy with the balcony doors open when the road was busy. All in all though we found it a very nice place for us, when compared to the Blue Sea Guest House it was just in a totally different world when you look at what you get for pretty much the same money. I would like to say thank you for doing what you did to help us enjoy our stay in Sanya. We really did appreciate you finding us somewhere else more to our liking. So i couldn’t fault you or your staff when it came to fixing the issue. So thank you again for everything.

Hi Sunny Sanya

★★★★★
5 5 1
Thank you for your e-mail. I have been very happy with your service, despite the misunderstanding! I will certainly be recommending you to our friends who might travel to Sanya and will use your services if we plan another trip ourselves. Many Thanks

Dear Caddie, Sophia and Eva,

★★★★☆
4 5 1
Thank you all so much for organizing the Sanya tour and hotel bookings!! We enjoyed all the places that we visited and the hotel was also very good. I just have two suggestions – 1. The car could have been more comfortable. Maybe you should try to get the middle seat fixed so it can recline a bit. It was too straight and I was getting a backache. 2. The tour stated “Pearl Factory”, but actually we went to a shop. I was expecting a factory to mean someplace we could see how pearl is cultured and processed, so was disappointed a bit. On the whole it was a very good holiday and I must add that your driver is also very courteous. Pls convey our thanks to him as well. Thanks again

Hallo Caddie

★★★★★
5 5 1
So at last we are back in Sweden after our Autumn-tour to South-East Asia. We spent some time in a cold and misery Shanghai before we left for home. Thank you for your assistance in Sanya. As the knowledge in English is fairly poor at many hotel receptions it was good to have your assistant with us when we checked in. We loved the place even if we wondered where all the people we saw at breakfast were spending their daytime. The weather was quite good and we just relaxed after all the big cities we had seen. We will pass your name and address to people we know and who are going to China, as I told you it was just a consistence that we happened to see your website. Now we will spend Christmas with our family and in early January we start our Spring-tour in Northern Laos ending in late March in Hanoi. The Best to you all.

Hi my dear Caddie! How are you?

★★★★★
5 5 1
Sorry my late reply – we got caught a hurricane on the way back and the trip turned out quite tiresome. Moscow also provided a lot of urgent task to tackle at once. This letter is to express my sincere gratitude to you and your wonderful team for a wonderful organization of our tour. You turned out to be extremely knowledgeable, persistent, result-oriented and experienced in making your clients happy. You were always very supportive to me and my family as a customer. Nature of my bookings in China required a high level of multitasking and patience and your performed wonderful under pressure. I felt secured with you as our tour provider. You proved many times that can run extra mile for a client and have got a true Passion for work. I really appreciated working with you. You inspired me to consider your fine company for all my future trips to Sannya. I would be pleased to recommend your fine company to my many friends and colleagues! Thank you, Caddie! It’s really a good job done! Our joint pictures will be sent to your Whatsap application. Best wishes, Rykunova Svetlana
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